Long-Term Care Ombudsman

The Long-Term Care Ombudsman Program at the Area Agency on Aging-Five County provides advocacy services to residents of skilled nursing facilities and assisted living facilities throughout the five county area. Our team of local ombudsmen are trained and certified to respond to complaints and help resolve problems on behalf of residents, while upholding strict confidentiality standards. Because we are a resident-driven program, we can only advocate if we have permission from the resident or an authorized representative. We strive to maintain open communication with residents throughout the complaint resolution process to make sure we are upholding their wishes and working toward the goal of making a difference in their everyday life.